At House 7, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help.
Returns
You may return items purchased within 2 days of receiving your order, provided the item meets the following conditions:
•The item must be in its original, unused condition, with all tags attached.
•The item must not have been worn, washed, or altered in any way.
•Custom-made or personalized items are not eligible for return.
Please note that returns are accepted for store credit only or exchange. Refunds to the original payment method are only offered if the item is defective or if we have made an error.
Exchanges
If you’d like to exchange an item for a different size, color, or style, you can do so within 2 days. To start the exchange process, please contact us at [info@house7thelabel.com or +234 906 485 9747].
Process
To initiate a return or exchange:
1.Contact us at [email/phone] with your order number and details of the item you wish to return or exchange.
2.Once we confirm eligibility, we will provide you with instructions on how to send the item back to us.
3.Once we receive the item and verify its condition, we will process your store credit or exchange within [insert number of days].
Non-returnable Items
Please note the following items are non-returnable:
•Custom-made or personalized items
•Items on final sale or clearance
•Gift cards
Shipping
The cost of return shipping is the customer’s responsibility unless the item is defective or an error was made on our end.
Feel free to customize this with your specific timelines and contact details. Would you like help adjusting any part of it?+234 906 485 9747